Probably the last time I posted about our replacement windows was in October, when we placed the order for the second window. I thought that, especially in light of the fact we still don’t have it (the first one only took about 6-8 weeks from order to installed) I should give you an update.
Just a couple of weeks after we placed the order, we got a call from the nearest local office (it is in another state, but only about 30-40 miles away). The guy who took our order had quit, and all his records were a mess. They acknowledged we had a valid contract, but asked that we understand there would be a delay in delivery of our new window.
At the beginning of December, I got another call. This one was from the regional office that oversaw the local store. They also acknowledged that we have a valid contract, but wanted to let us know that the delay would be extended because – the entire staff of the store we’d been working with had been fired. The local store was being temporarily run by staff from the regional office while other people were being hired and trained to replace them.
Wednesday afternoon I got another call. This one came from the National HQ of the company. They still acknowledge that we have a valid contract – but wanted to inform us that the Independent Franchise owner (who ran the regional office I’d spoken to before) had fired ALL of his staff and quit the business. At this point, the only thing certain is that they do still intend to manufacture, deliver, and install our window we’ve already ordered. Beyond that, nothing is guaranteed, and they have no idea when we’ll get that one.
It sounds to me like this business is imploding. The scene from TITANIC when the water is rising, and the people from lower levels are running down the hallway as the ship tilts, with the rats running ahead of them, certainly comes to mind.