After the frustration of not reaching the nearest office for over 3 months, calling the office in KC, KS, and getting passed up to the regional sales manager, I still couldn’t place my order. The company I’ve been so frustrated by is Window World. If possible, I’m not going to do business with them ever again.
After talking with the regional sales manager for Window World, I called the local Home Depot. I called them because I remembered getting a flyer in the mail a few weeks ago touting their replacement window business.
It only took about 4 minutes for me to be talking one-on-one with the local sales manager in their replacement windows/doors department. I described our situation and told him what the replacement windows we’ve already installed look like, and he was confident that he could replicate the windows with high-quality facsimiles from 2-3 different companies he orders windows through. According to the website, one of those companies is a subsidiary of the Anderson windows company.
Someone should be arriving within a week to measure our next replacements. We’re confident of getting at least 3 windows with this order, but that could be 5 or 6 depending on the price differences.
Vernon Pope 
It’s crazy that it was so hard just to get new windows!!
The whole problem with Window World was that the person who owned the franchise to the TWO closest stores to my area just up and quit in late November last year. Corporate keeps saying that they are trying to recruit and train someone to take over the territory, but even now they haven’t found anyone, and they won’t let anyone from a nearby franchise fill the order. THAT is the insane part.