that is the address for the official interface online between veterans and those who provide health care to veterans, in the USA.

There is just one problem.  It doesn’t work, at least 50% of the time.

For example, I recently contacted my primary care doctor through the MyHealthEVet.com site, about a (potentially minor) health concern, and got a reply back asking about my access to online video conferencing technology.  I responded that I do not use any online service of that nature, and do not trust them to be secure, and the reply was ANOTHER REQUEST for my contact information via the preferred video conferencing services the VA wanted to use to conduct an interview.

I realize that the Covid-19 crisis has placed a huge strain on health care providers, worldwide, and is still continuing to do so.  However, for them to place the burden of compromise on MY shoulders to be able to continue to provide services that they are LEGALLY required to deliver is beyond the scope of acceptability.   Either you can deliver the services you should through the interface already provided, or you need to update the interface.  It is not MY problem, and I will not bend my comfort zone to accommodate your problems!